Welcome to the Grievance Redressal Policy of mykannur.com. At mykannur.com, we are committed to providing an informative and positive experience for all our users. We value your feedback and are dedicated to resolving any concerns or grievances you may have in a fair, efficient, and transparent manner.
This policy outlines the process for users to submit grievances and how mykannur.com will address them.
1. Scope of the Policy
This policy applies to all users of mykannur.com who wish to report issues related to:
- Content accuracy, relevance, or appropriateness.
- User experience on the website (e.g., technical issues, navigation problems).
- Any other concerns related to the services or information provided by mykannur.com.
2. How to Lodge a Grievance
To ensure your grievance is handled effectively, please follow these steps:
A. Initial Contact
We encourage users to first try to resolve minor issues by checking our FAQ section (if available) or by looking for relevant information on the website.
B. Formal Grievance Submission
If your concern is not resolved or requires a formal review, please submit your grievance through the following methods:
- Email: Send a detailed email to our dedicated Grievance Officer at grievance@mykannur.com.
- Contact Form: Use the “Contact Us” form available on our website, ensuring you select “Grievance” or “Complaint” as the subject/category, if applicable.
C. Information Required for Grievance Submission
To help us investigate and resolve your grievance promptly, please include the following details in your submission:
- Your Full Name:
- Your Email Address:
- Your Contact Number (Optional):
- Date of Incident/Observation: (If applicable)
- Nature of Grievance: Clearly describe the issue you are facing.
- Specific Page/URL: Provide the exact URL(s) on mykannur.com related to your grievance.
- Desired Outcome: What resolution are you seeking?
- Supporting Evidence: Attach screenshots, links, or any other relevant documents that support your claim.
3. Grievance Redressal Process
Upon receiving your grievance, mykannur.com will follow these steps:
A. Acknowledgment
You will receive an automated or manual acknowledgment of your grievance within 2 business days of submission. This acknowledgment will include a unique reference number for your complaint.
B. Investigation
Our Grievance Officer or designated team will thoroughly investigate your complaint. This may involve:
- Reviewing the reported content or technical issue.
- Consulting relevant internal teams.
- Contacting you for further clarification if needed.
C. Resolution
We aim to resolve all grievances within 7 business days from the date of acknowledgment. For complex issues that may require more time, we will inform you of the expected timeline for resolution.
D. Communication of Resolution
Once a resolution has been reached, you will be informed via the email address you provided. The communication will explain the decision and the actions taken (if any).
4. Appeals
If you are not satisfied with the resolution provided, you may appeal the decision by replying to the resolution email within 7 business days of receiving it, stating your reasons for the appeal and any additional information you wish to provide. Your appeal will be reviewed by a senior member of the mykannur.com team, and their decision will be final.
5. Grievance Officer
For all grievance-related matters, please contact:
Grievance Officer mykannur.com Email: grievance@mykannur.com
6. Policy Review
This Grievance Redressal Policy will be reviewed periodically and updated as necessary to ensure its effectiveness and compliance with applicable laws and best practices. Any changes will be posted on this page.
Thank you for helping us maintain a high standard of quality and user satisfaction on mykannur.com.